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TERMS AND CONDITIONS

By placing an order with Pro-Tec Covers, you are agreeing to be bound by these Terms & Conditions, all applicable laws and regulations.

1. Interpretation

1.1 The definitions and rules of interpretation in this condition apply in these Conditions

"Buyer" means the person, firm or company who purchases Goods from the Company;

"Company" means Pro-Tec Covers Ltd (Company Number: 3885329) whose registered office is at 4 Guy St, Bradford, BD4 7DD.

"Contract" means the contract between the Company and the Buyer for the sale and purchase of the Goods formed by the Company's acceptance (which, however made or communicated, shall be deemed to be made subject to these Conditions) of the Buyer's Order;

"Delivery Point" means the place of the delivery of the Goods, which shall be at the address specified in the Contract;

"Goods" means any and all goods and materials which are the subject of the Buyer's Order and which are to be supplied to the Buyer by the Company under these conditions (including any part or parts of them);

"Order" means an order for Goods submitted by the Buyer in accordance with condition 3.

2. Orders

2.1 Orders shall be given by the Buyer in writing on an order form or orally. Each order shall specify the type and quantity of goods and the delivery location.

2.2 Each order or acceptance of a quotation for Goods by the Buyer from the Company shall be deemed to be a separate offer by the Buyer to buy Goods subject to the conditions.

2.3 The Company shall assign an order number to each order received from the Buyer

2.4 No order placed by the Buyer shall be deemed to be accepted by the Company until the Company issues a written acknowledgement of Order or (if earlier) the Company delivers the Goods to the Buyer.

2.5 The Buyer shall ensure that the terms of its Order and any applicable specification are complete and accurate. If the Buyer provides incomplete or incorrect information, the Company shall not be liable for any errors in the Goods.

2.6 Any quotation is given on the basis that no Contract shall come into existence until the Company despatches an acknowledgement of Order to the Buyer. Any quotation is valid for a period of 30 days only from its date, provided that the Company has not previously withdrawn it.

3. Description

3.1 The quantity and description of the Goods shall be set out as in the Company's quotation or acknowledgement of Order

3.2 All samples, drawings, descriptive matter, specifications and advertising issued by the Company and any descriptions or illustrations contained in the Company's brochures or websites are issued or published for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract and this is not a sale by sample.

4. Delivery

4.1 Unless otherwise agreed in writing by the Company, delivery of the Goods shall take place at the Delivery Point. Under the Company's courier agreement, the Company's designated delivery company will make two delivery attempts. A card will be left after the first attempt; a subsequent attempt will be made on the next available working day. Should the Buyer not be able to accept delivery on either of these occasions, it is the responsibility of the Buyer to arrange collection of the Goods. Should any further delivery attempts be requested or required, the Buyer will be liable for any additional delivery charges the Company may incur.

4.2 Any dates specified by the Company for delivery are intended to be an estimate and time for delivery shall not be made of the essence by notice.

4.3 If for any reason the Buyer fails to accept delivery of any of the Goods when they are ready for delivery, or the Company is unable to deliver Goods on time because the Buyer has not provided appropriate instructions:

a) Risk in the Goods shall pass to the Buyer (including for loss or damage)

b) The Goods shall be deemed to have been delivered;

4.4 The Buyer must inspect all Goods immediately upon delivery. If any Goods are damaged or lost the Buyer must endorse the delivery note accordingly and submit a detailed written claim to the Company within 48 hours of delivery. The Buyer's signature and the delivery note without any such endorsement shall release the Company from any liability in respect of non-delivery.

4.5 The Company's inclusive delivery cost is only contained to Buyers with a Delivery Point within mainland UK and Northern Ireland; all other regions will be subject to an additional delivery charge, to be confirmed by the Company in either the quote or the acknowledgement of Order.

5. Price

5.1 Unless otherwise agreed by the Company in writing, the price for the Goods shall be the amount set out in the quote.

5.2 No payment shall be deemed to have been received by the Company until the funds have cleared.

5.3 The Company shall process no payments until the Goods are ready for the manufacture process, unless the Buyer makes specific request for an alternative payment date, which must be confirmed in writing by the Buyer.

6. Risk and Title

6.1  Risk & Title.  Title of the goods shall remain with Pro-Tec Covers until any and all sums due or payable by the customer to Pro-Tec, under this agreement or under any other contract between the customer and the Pro-Tec Covers is made in full and cleared.

7. Warranty

7.1 Where the Company is not the manufacturer of the Goods, the Company shall endeavour to transfer the benefit of any warranty or guarantee given to the Company across to the Buyer.

7.2 Where the Company is the manufacturer of the Goods, the Company warrants that the Goods will be free from defects in materials and workmanship for the following periods –

a) Full Protective Covers – 3 year fabric guarantee and 1 year manufacturing guarantee

b) Towing Covers – 1 year fabric and manufacturing guarantee

7.3 The Buyer has legal responsibility to check all Goods within a "reasonable period of time", the Company deems this to be 30 days from receipt of the Goods, unless confirmed with and accepted by the Company

7.4 The Company will at its option offer a repair or replacement, or refund the purchase price (pro-rata dependant upon time lapse from receipt of Goods) upon any Goods which its examination confirms are defective, provided –

a) The Buyer makes a full inspection within 30 days of delivery (or later if accepted by the Company)

b) The Buyer notifies the Company immediately of any defects which it discovers, if verbally this must be followed with written confirmation

c) The Buyer has used the Goods in accordance with any instructions or recommendations of the Company

d) The Goods have not been adjusted, altered, adapted or repaired by any party other than the Company

e) The Goods are either made available to the Company for inspection or returned to the Company at the Buyer's expense, as the Company may request.

7.5 In no circumstances shall the Company's liability to the Buyer for any breach of warranty exceed the price paid for the Goods with respect to which the claim is made.

7.6 The Company's covers are designed to protect vehicles from rain, dirt, tree sap and bird droppings.  The company will not be liable for damage to vehicles caused by improper or incorrect usage or external forces not exclusive of but including vandalisim, animals such as cats and birds or extreme weather.

8. Returns

8.1 If Goods are reported as being defective by the Buyer within the required time or a claim is made under the warranty period and investigations by the Company are shown to be defective, the Company will arrange for collection of the Goods from the Buyer

8.2 If upon further inspection by the Company the defect is found to be the fault of the Buyer, the Buyer will be liable for any costs for collection, repair and re-delivery at the discretion of the Company

8.3 Should the Buyer, due to a fault on their part, make a claim during the warranty period, it is within the Company's discretion to repair the Goods. The Buyer will be responsible for returning the Goods to the Company and liable for the costs.

8.4 All Goods returned to the Company should be in a clean and hygienic state, as all Goods will be inspected by hand. Goods that are unhygienic will be refused under Health & Safety grounds, as well as the possibility to damage machinery. In these instances the Goods will be returned to the Buyer for cleaning and the freight costs will then be the responsibility of the Buyer. A handling fee may be charged at the companies discretion.

8.5 The Buyer must inform the Company in writing of any Goods being returned prior to sending and the reasons for the return. No action will be taken on returned Goods without notice from the Buyer.

8.6 Cancellations of any orders should be made by the Buyer in writing prior to the Company beginning the manufacturing process. If Goods are already under the manufacturing process the Buyer will still be liable for costs and acceptance of the Goods.

8.7 Upon inspection from the Company, any Goods found to be in a condition where alteration or repair is not feasible, the Company will arrange for a replacement to be provided.

8.8 Should the Company deem that a replacement be provided prior to the Goods being returned, it is the Buyer's responsibility to ensure that the original Goods are available for collection at the same time as the replacement Goods are provided.

8.9 It is the responsibility of the Buyer to ensure the Goods are available at the time of collection from the Company. Should Goods not be available at the arranged time, the Buyer will be liable for any further costs resulting in further collections.

9. Force Majeure

9.1 The Company reserves the right to defer the date of delivery or to cancel the Contract (without liability of the Buyer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Company, including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riots, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that if the event in question continues for a continuous period of in excess of 90 days, the Buyer shall be entitled to give notice in writing to the Company or the Company shall be entitled to give notice in writing to the Buyer to terminate the Contract.

9.2 Failure or delay by the Company in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract.

IN CONTINUING WITH YOUR ORDER, THE BUYER IS DEEMED TO HAVE READ AND ACCEPTED THESE TERMS& CONDITIONS. SHOULD THE BUYER NOT ACCEPT OR WISH TO UNDERTAKE ANY OF THESE CONDITIONS OF SALE, THEY MUST CONTACT THE COMPANY IN WRITING AND THE ORDER WILL BE CANCELLED ACCORDINGLY.

FAQs

Why should I buy a cover from Pro-Tec Covers?

Pro-Tec Covers have been trading in this market for over 20 years and during this time, we have used our existing skills and innovative thinking to be able to offer a market-leader in protective covers. Our fabric has been sourced specifically for the requirements of a long-lasting, quality product. We have been able to develop our ideas and techniques to produce covers that meet all the needs of the customer. Our fabric is waterproof, breathable, UV stabilised and has a soft inner lining. Unlike many other covers available, these qualities ensure a Pro-Tec cover repels water, allows moisture to escape from under the cover, doesn't disintegrate in the sun and won't damage windows or paintwork. Pro-Tec Covers is a family run business, who prides itself on the quality of its products, but also its service and we will strive as much as possible to go the extra mile for our customers. We are also extremely proud that unlike most other cover companies, all elements of our caravan covers and motorhome covers are not only sourced from, but manufactured within the UK.

Will the Pro-Tec cover cause condensation?

Unlike many lesser quality covers, the fabric used in Pro-Tec's covers has a patented breathable middle layer. Independant tests have shown that our fabric is 5x more breathable than our nearest competitors. Due to this, any moisture beneath the cover, or naturally occurring moisture within the air, is able to breathe out through the fabric and won't be trapped, reducing the risk of condensation, mould or mildew.

Will it scratch my van?

As long as the van is clean and free from debris when the cover is fitted, the soft inner lining will ensure no scratches or damage are caused to any area of your van.

Do I need to cover my windows before fitting the cover?

No, the soft inner lining of our fabric means no further covering of windows is required. In fact, we are still the only company to demonstrate this by placing some of our fabric onto a polishing buffer drill and working it against a perspex window. Nb - we have heard from customers who have been advised to cover their windows with cling film as a precautionary measure. Windows should never be covered with cling film under any circumstances. There is a chemical within the cling film that reacts with the perspex and can cause bubbling and severe damage to the window.

Do I have to wait until the van is dry or a dry day to fit the cover?

Thankfully despite the British weather, no you don't; due to the patented breathability of Pro-Tec's fabric, any moisture left on the van prior to fitting a cover, will breathe out naturally.

How long will my cover last?

Although Pro-Tec full covers are guaranteed for 3 years (towing covers 1 year), depending on location and usage our full covers generally range from 5-10 years lifespan. We have heard from customers who have had covers for up to 13 years. To help you increase the longevity of your cover, follow our easy cleaning instructions below.

How long can I leave my cover on for?

Pro-Tec's covers are designed to be an all-year round cover. With its UV stability, you are able to keep the cover on throughout the summer, as well as winter should you wish to. We have heard from a customer at a show who had told us how due to ill health he had left his cover on constantly for 3 years and upon returning to his caravan, found it to be in the same pristine state as when he had stored it originally.

Do you make roof only covers for either caravans or motorhomes?

Although in the past, we did make roof only covers for caravans and coachbuilt motorhomes, these were very difficult and cumbersome to fit. With the introduction of our exclusive EasyFit System® and the ease in which this enables full covers to be fitted, we made the decision to cease the manufacture of roof only covers for any vehicle type.

Can one person fit the cover?

It is possible for one person to fit the cover, however, for ease we do recommend two people do this, one either side. We have useful videos available that show how simple it is to fit our covers no matter the size of your vehicle, particularly now that all of our full covers come with our EasyFit System® as standard, a feature that is exclusive to Pro-Tec Covers.

Is there a zipped door access?

No zips are used on any part of the Pro-Tec full cover, instead we use heavy duty velcro for both our door opening and EasyFit System®, so any scratching risk from zips is removed?

 

Is the cover 100% waterproof?

Pro-Tec's fabric is waterproof up to 1metre of water, simply put this means that 1 metre depth of water can sit on top of the fabric before any moisture will seep through. This provides an extremely strong protection from water ingress, but still allows the cover to have its breathability, giving you the peace of mind that your caravan is not going to sweat under the cover. It is impossible for a cover to be both 100% waterproof and breathable. The only fabrics that are 100% waterproof are such things as plastics and vinyls, and you can guarantee that if you hold these to your mouth you are not going to get a single breath through it. Beware companies with this claim.

Does the cover allow for items on my van e.g aerials, flues etc?

Yes they do, all of our covers are fully tailored to your requirements, and as such as manufactured specifically with relevant additional allowances for any external items that may be fitted to your vehicle, be they factory standard or fitted post purchase, whether it be a simple aerial or a bike box.

Will my cover come with provision for my solar panel?

We provide all of our customers with the additional option to have a clear insert placed into their cover to allow a solar panel to continue working whilst the cover is on.

We have been made aware of other companies warning against this practice; however, the clear PVC that we use is not only fire resistant but also UV stable, so you do not have to worry about it becoming brittle and cracking under sunny conditions; and they do not cause any damage to solar panels with overheating. The method of sewing we use also ensures that it is water tight and does not create any weak points within the cover.

So if you don't have the ability to hook your caravan or motorhome up to the mains whilst you aren't using it, fear not, we've got you covered.

Will I have to provide measurements?

During our many years of manufacturing, we have developed an extensive range of patterns. In the rare instance that we do not hold a pattern we will source one to measure locally if possible or offer a free measuring service at our premises. If this is not possible, our staff will confirm this and you will be asked to complete a simple dimension sheet, but do not fear our technical staff are always on hand should you need any advice.

Occsionally, we may ask for a few simple check measurements, usually relating to body length and door position, this is purely to ensure that we use the correct pattern as some models can change within a cerain year.

In the case of external fitments, we may ask you to confirm placement and sizes, particularly for items such as solar panels; again this ensures the proper allowances are placed into your cover, resulting in the perfect fit.

Do poles come with every full cover?

We provide free fitting poles with all of our full caravan, motorhome and horse trailer covers as standard, as part of our exclusive EasyFit System®.

How much will the cover weigh?

When our covers are shipped (including all extras provided), the general weights are as follows -

Caravan - 8kg

Motorhome - 10-12kg

Horse Trailer - 8kg

Folding Camper - 6kg

Towing Covers - 1-2kg

Is it legal to tour with a towing cover/skirt on?

UK law dictates that all caravans must have front lights visible at all times, and you must be able to operate these from your towing vehicle. Every cover in Pro-Tec's Towing Range comes either with a clear insert built into the cover, or in the case of our Classic Towing Cover, a light panel to kit for you to place in the correct position. There are many towing covers/protectors available, that offer a manual light panel (push button etc.) These are not road legal as you have to physically turn them on at source and cannot do so from the towing vehicle, something very difficult to do if you hit sudden bad weather whilst half way down a motorway. 

Can I keep my Towing Cover on for storage purposes as well as touring?

All of the covers in our Towing Range are designed purely with the remit of protecting your caravan whilst touring in mind, and as such as are not deisgned for storage purposes. We would not recommend keeping these covers on for extended periods of time, whilst storing your caravan, as dirt and debris can run off from your roof (particularly in wet conditions) and become stuck behind the cover.

For storage we would recommend getting one of our EasyFit cover to provide your caravan with the full protection it needs.

I have damaged my cover, what do I do?

In the unfortunate instance of damage occurring to your cover, please do not hesitate to contact our team. In most cases of minor damages or wear, these are simply solved using the spare fabric we provide at the time of receiving your cover. This can be used to patch/ reinforce any area of concern either by stitching or the much easier option of Evo-Stick 528 Contact Adhesive to glue it into place. Should the damage be more significant, please send us a picture of the damage so we can consult our Technical Team and see if we are able to offer any help with repairs. Please note that any covers sent back to us for any reason, must be in a clean state free from dirt, algae, bird mess etc. All covers are handled manually by our staff, from inspection to sewing and due to Health & Safety we are not willing to place our staff at risk from dirt and germs on a cover.

Will the EasyFit System weaken my cover?

Absolutely not! Like all Pro-Tec products, The EasyFit System® is designed, tested, redesigned and road tested over and over again, until it is perfect.  The Pro-Tec EasyFit Cover® will not strain or weaken your Pro-Tec Cover.

How do I fit my Pro-Tec Towing Cover?

The caravan towing cover is really easy to get on.  It should take you no more than 5 mins to get the cover on the caravan.  You can also see a cover being fitted on this video Please click here for towing cover fitting instructions

How do I clean and care for my cover?

For full covers we recommend you clean your cover at least once a year, this prevents blockage of the pores and increases the longevity of the cover. To clean the cover use warm water with a soft brush (baby's hair brushes are ideal), a hosepipe may be used but we do not advise the use of power washers (unless you have a low spray option).  Do not use any detergents or chemicals as this will  affect the hydrophobic properties of the fabric.  However, if you have any stubborn stains that will not be removed with just warm water, you can add soap flakes (the type you would use to wash delicate clothing) to the warm water to aid the washing.

Towing Covers are likely to face more challenging conditions in terms of road dirt, dust and exhaust fumes, you may want to clean these on a more regular basis, again using the same principles as with the full covers.

We are also pleased to offer a waterless cleaner in a handy spray bottle that can be stored in your vehicle and even taken on the road. This is ideal and non-damaging for covers, and as an added bonus can be used on your bodywork without the hassle of having to find a water source. You can purchase this from our webshop

Do you ship overseas?

We are pleased to confirm that we can ship overseas; unfortunately our webshop does not have the facility to allow this at present, so please contact our office to obtain a quotation.

UK PRODUCT

british manufacturerAll our covers are designed and manufactured in-house in Bradford, West Yorkshire by Protec Covers Ltd. None of our caravan or motorhome covers are  outsourced. Our material, Caravan  Shield, has been exclusively developed in the UK and we are proud to say that it continues to be  manufactured  here in the UK

 


 

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